Study title

Communication flow in a large German concern. Means of communication used and characterization of office jobs of respondents. Acceptance of recent communication technology by operators and users. Topics: The complete project is divided into a series of different questionnaires each covering different areas of office communication. 1. Basic conditions of communication: department; function of respondent; number of persons in work room; occupation learned; office next door; characterization of type and extent of telephone conversations; notes; disturbances of telephone conversation; characterization of deskwork carried out; type of typewriter used; use of dictating machine; information on type and extent of photocopies made; carbon copies; susceptibility of copier to repairs; type and extent of teletype messages as well as faxes received and sent; type and extent of company mail or regular mail; delivery times and type of reports received; characterization of noise development at work; subjectively perceived stress from noises arising from the means of communication. 2. Technology in the office: judgement on the ´new technology´ in the office (scale) and the ability of the secretary to deal with it; attitude to the research project. 3. Description of job situation: characterization in general as well as relative to the situation of one´s own work demands and characterization of a desirable job by means of the same scale. 4. Various forms of exchange of information: characterization of various forms of exchange of information (personal conversation, telephone, fax, telegram and regular mail) by means of corresponding equivalent ´semantic differential´. 5. Choice of means of communications: most important criteria for choice of a means of communications. 6. Communication relations: characterization of internal, external as well as intra-department communication relations according to type and frequency; characterization of all information exchange;...