Study title

Citizen Survey is one of the largest user surveys of the civil service in Norway. It provides a better knowledge base for assessing performance of public services across sectors and provide insights that can help to develop the public sector in the long term. Citizen Survey says something about how satisfied residents and users are with their municipality and with the major services / activities of the government. The survey results provide greater insight into user perceptions of businesses in the areas of education and culture, health care and government agencies. Citizen Survey 2015 comprises a innbyggerdel and user part. The citizen part is answered by residents with and without user experience while the user part is only answered by them with user experience of 23 different businesses. The questions in our user section is specifically aimed at measuring usage and experience with various aspects of the business and the employees. The questions in 2013 divided into these categories: - Total Satisfaction and Confidence - Availability and physical conditions - Employee service - Employee competence - Information and communication - Digital services - Procedural and complaints File review:: NSD2223-1 - Citizen part NSD2223-2-24: User part (see list below) NSD2223-2 - Kindergarten NSD2223-3 - The Norwegian Church NSD2223-4 - Regular GP NSD2223-5 - Public library NSD2223-6 - Primary school NSD2223-7 - Health clinic NSD2223-8 - Domestic Helper NSD2223-9 - Home nursing NSD2223-10 - University College NSD2223-11 - Emergency NSD2223-12 - The Norwegian State Educational Loan Fund NSD2223-13 - The Norwegian Labour and Welfare Administration (NAV) NSD2223-14 - Sheltered accommodation NSD2223-15 - Planning and Construction Office NSD2223-16 - Police NSD2223-17 - Norwegian Tax Administration NSD2223-18 - school-based extra-curricular activities (SFO) NSD2223-19 - Norwegian Public Roads Administration NSD2223-20 - Nursing NSD2223-21 - Hospital NSD2223-22 -...