Study title

Contacts with authorities from the view of the citizens, exemplified by the tax office. Topics: Type and frequency of contacts with the tax office; distance to this government office; difficulties with filling out forms for the income tax return; self-assessment of status of knowledge on tax questions; preferred source of information on tax questions; objections filed against decisions of the tax office and success of these objections; assessment of tax equity; general satisfaction with decisions as well as duration of processing by authorities; assessment of the tax office in comparison with other authorities; judgement on the financial administration and the tax officials (scale); evaluation of personal contact with the tax official in comparison to mail contacts; assessment of ability to influence tax officials and of the dependence relation of the citizen with the tax office; personal ability to act regarding employees of the tax office; knowledge about the organizational situation and responsibilities in the financial administration; attitude to the government and the administration (scale). Demography: age (classified); sex; religious denomination; religiousness; school education; occupation; occupational group; income; employment of members of household; composition of household. Interviewer rating: city; start and end of interview.