Study title

Judgement on behavior of citizens in contact with authorities by members of the financial administration. Evaluation of one´s own occupational situation and job. Topics: The survey is two-part: 1. Written survey: First the respondents filled out a questionnaire sent to them by mail about their occupational career and the most important social data. Further topics of this survey were: occupation characteristics; judgement on the prospects of promotion; participation in further education courses; memberships. 2. Oral survey by students in the project group: work satisfaction and satisfaction with department (scales); characterization of job; contact with colleagues; requirements of a trainee in the financial administration; status of knowledge in view of tax and organizational problems (scale); preferred work style of administration; preferred form of information flow with new laws and decrees; judgement on tax equity (scale); judgement on the conduct of the citizens regarding the tax official and assessment of the effect of appearance and manner of the citizens on the conduct of the civil servant (scales); readiness to give detailed advice to citizens with difficult tax problems; naming groups from which the most difficulties are to be expected; advantages and disadvantages of oral as well as written contacts by the citizens with the financial administration; attitude to personal judgement (scale); assumed intentions of candidates for the staff council for civil servants. Demography: age (classified); sex; religious denomination; school education; household composition; occupational group of respondent; membership.