Study title

Evaluation by clients regarding practice of social security laws in the Netherlands. Part of survey: clients of six social security laws: WAO, Sickness, ABP, WW, ABW RWW. Part of survey: quality research in firms. Knowledge of R. regarding period of time entitled to a social security payment / R. turned him/herself first to the wrong organization / how much time went by before a decision was taken / R. experienced period as being long or short / Knowledge to register first with labourforce agency / statements concerning application of allowance: treatment, opinion, information / statements concerning application forms / general opinion about application of allowance / statement regarding contact of R. with executing organizations / statements regarding fulfilling obligations while receiving an allowance: experienced problems / opinion about obligations / statements regarding different kinds of contact with allowance executing organizations / rating of contacts, information, help, forms, administrative procedures / appeal decisions taken regarding allowance / level of allowance / knowledge on additional social security allowance / chances of not being dependent on social security laws in near future. Background variables: basic characteristics/ residence/ household characteristics/ place of work/ occupation/employment/ education/ social class/ organizational membership