Study title

The data includes 30 group interviews and 19 individual interviews conducted in the Gerontological social work responding to complex needs of older adults (GERIT) research project. Due to the timing of the interviews, several of the interviews discuss the impact of COVID-19 restrictions on the lives of older people and the services provided to them. Group interviews with client and service advisors cover the reasons for becoming a client, the typical service process, and counselling and guidance. They also discuss service needs assessments, post-assessment interventions and the challenges of meeting service needs. Discussions also cover the identification of specific support needs and cooperation with different service providers. The group interviews with third sector workers ask what kind of services the organisation offers to older people and in what situation older people seek these services. They also discuss the challenges faced by older people, such as financial problems, and their resources. The interviews also discuss training of volunteers and referral of older people to other services, as well as cooperation with social services in the area. The group interviews with social workers in client counselling ask about successful and challenging client relationships and reflect on trust and the authority of the parties in a client relationship. The interviews also discuss how the client's motivation or attitude affects the relationship and how the worker can influence these factors. The interviews also discuss how to act if the client does not perceive or understand that they need support, but the worker sees an obvious need for support. The group interviews with diaconal workers focus on the participants' own diaconal work backgrounds and the diaconal responsibilities of their churches. Participants describe how and why older people come to the diaconal work. They also describe different types of challenging client situations and assess the impact of...