Study title

Data collection took place in the context of the Covid-19 pandemic between June 2020 and April 2021. We interviewed a total of 27 workers from five case organisations. Each organisation was from a different industry: Consulting, Telco, HigherEd, Aviation and Banking. The sample included 15 females and 12 males, aged between 27 and 52 years old. All of them were professionals doing white collar work and belonged to a variety of departments serving internal and external clients. Eight of them had no experience of virtual work prior to the pandemic, four of them had worked virtually on occasion or a maximum of once a week for one year, four of them had some experience of virtual working but had never worked from home. The rest (nine) had significant experience of working virtually, with three interviewees having worked on a full virtual mode for several years prior to the pandemic.

The project aimed to study workers who work virtually in the context of the Covid-19 pandemic, following a multi-case study approach, thus most members were in the process of transitioning from face-to-face work into some sort of virtual working. We conducted 27 semi-structured interviews online with participants from five case organisations.