Study title

Satisfaction with selected services.Topics: use of the following services: mobile telephony, natural gas, postal services for regular mail, local transport, air transport, rail transport; satisfaction with the services provided by: electricity company, fixed telephone provider, mobile telephone provider, gas provider, postal services for regular mail, local transport, most frequently used airline, most frequently used railway company; satisfaction with and need for improvement of each of the following aspects regarding the provision of electricity: environmental aspects of energy production, number of power cuts, repair service in case of power cuts or network problems, comprehensibility of bills, possibility of measuring own consumption, handling of complaints; willingness to pay more for selected improved services: higher share of electricity from renewable energies, number of power cuts per year cut in half, guarantee of a 24 hour repair service, clearer bills, possibility of measuring own consumption, better handling of complaints; satisfaction with and need for improvement of each of the following aspects regarding the provision of fixed telephony: availability of complementary services, repair service in case of interruption, comprehensibility of bills, sound quality of telephone lines, waiting time to have new line installed, cost of having new line installed, service when contacting telephone company; willingness to pay more for selected improved services: availability of more complementary services, guarantee of a 24 hour repair service, clearer bills, improved sound quality, reduced waiting time to have new line installed, reduced cost of having new line installed, improved service when contacting telephone company; use of mobile telephony by: contract, prepaid, both; satisfaction with and need for improvement of each of the following aspects regarding the provision of mobile telephony: network coverage, comprehensibility of bills, availability of...