Study title

Consumer rights in Bulgaria.
Topics: self-rated knowledge and interest in consumer rights with regard to: returning faulty household appliances or electronic devices, taking out credits to make major purchases, taking package holiday trips, online or teleshopping, problems with phone bill, incomplete or misleading information from a seller; most important information sources; knowledge of selected institutions and organisations dealing with the protection of consumer rights and use of the provided services; most trustworthy sources of information on consumer rights; assessment of the services received from Aktivni Potrebiteli as: helpful, useful, effective; recommendation of Aktivni Potrebiteli to friends; assessment of the services received from the European Consumer Centre as: helpful, useful, effective; recommendation of the European Consumer Centre to friends; interest in an independent consumer magazine or website; willingness to pay for an independent magazine or website; willingness to support an independent consumer association by paying an annual membership fee, by giving this organisation a percentage of the own taxes instead of paying them to the government, or by giving a donation deductible from income taxes; comparison of Bulgarian consumer rights and protection with other EU countries; sellers in Bulgaria respect consumer rights the same as in other EU countries; efficiency of the Bulgarian justice in punishing misleading or cheating businesses. Demography: sex; age; age at end of education; occupation; professional position; type of community. Additionally coded was: respondent ID; country; date of interview; time of the beginning of the interview; duration of the interview; call history; region; weighting factor.