Study title

Business attitudes towards consumer legislation. Product safety. Consumer authorities.Topics: self-rated knowledge about legal obligations towards consumers arising from consumer legislation in the own country; assessment of the knowledge of consumers about their rights arising from consumer legislation in the own country; self-rated knowledge about the legislation on product safety; knowledge where to find information on consumer legislation in the own country and in other EU countries; need for information in the last two years; knowledge test on consumer legislation: length of cooling-off period in distant sales in the own country, consumer’s right to have a defective product replaced or repaired, prohibition of selected commercial practices in the own country; knowledge test on product safety: retailers must cooperate with authorities to prevent risks posed by products, retailers must immediately notify authorities about unsafe products, retailers must immediately recall unsafe products, retailers should disclose information about unsafe products to authorities; perception of fraudulent, misleading or deceptive advertisements, statements or offers made by competitors in the last twelve months; awareness of competitors knowingly selling unsafe products in the last twelve months; awareness of competitors pressurizing consumers to sign up contracts in the last twelve months; awareness of competitors using unfair consumer contract terms in the last twelve months; approval of the following statements: own company complies with consumer legislation, competitors comply with consumer legislation; control of the own company or of a competitor by consumer authorities in the last two years; events related to product safety in the last two years: reception of consumer complaints, safety check of selected products by authorities, withdrawal or recall of product on behalf of the authorities, issue of product warning on behalf of the authorities, safety tests within the...