Study title

Innovation in public administration.Topics: 1. Innovation: introduction of innovations since January 2008; pioneering role compared to other public administration authorities; innovation development process: own organisation in cooperation with other public sector organisations, own organisation in cooperation with private businesses, own organisation in cooperation with not-for-profit organisations, own organisation by itself, adoption of innovations developed by other organisations; percentage of innovative services with regard to all services since January 2008; introduction of new methods of communicating activities to the public since January 2008; introduction of new processes or organisational methods since January 2008 and development process. 2. Work force and skills: percentage of employees having a university degree; percentage of employees involved regularly in innovation development processes; provision of training for implementing or using innovative services since January 2008. 3. Effects of innovation: positive impact of innovative services with regard to the following aspects: types of users, service targets, user satisfaction, access to information, delivery of services, other; positive impact of innovative processes or organisational methods with regard to the following aspects: administrative procedures, costs of provided services, delivery of services, working conditions, other; negative impact of innovative processes or organisational methods with regard to the following aspects: administrative costs, types or flexibility of services, delivery of services, user satisfaction, other. 4. Drivers and strategy: importance of selected information sources for innovation development; essential information since January 2008 obtained by: organisation or event in own country, organisation or event in another EU country, organisation or event outside the EU, European Commission organisation or event; importance of the following factors with regard...