Study title

The project investigates: 1) The quality, availability and utility of information. What citizens know about the new retirement pension. Is the publicly available information on the pension reform relevant and understandable for the citizens, and are citizens in different age groups able to anticipate the consequences of retirement decisions based on the available sources of information? Data source: Survey data by a representative sample of citizens from YS Barometer of Working Life. 2) The objectives of web pension portals of NAV and are ther accessability. Do the web portals meet the requirements of citizens. Data source: Interviews of personnel in NAV, SPK etc. Tests of the portals by a representative sample of citizens from YS Barometer of Working Life.The test will be followed up by focus group evaluations. 3) Interpretation and guidance. Officials in the NAV-system, SPK, SPT and KLP are assigned to interpret the legislation and decode the rules and regulations of the pension law to the citizens: Are the public servant interpreters (the pension advisors) enabled to give sound and legally correct advice to all groups of the citizens? Data sources: Documents and reports on NAV, interviews with pension advisors. 4) The rule of law. The ability of the citizens to act upon the new legislation is an important aspect of the citizens legal protection. Is the complexity of the system a legal challenge according to basic elements of the rule of law, such as clarity, accessibility, predictability? Sources: Policy documents, law documents, brochures, analyses of interviews with interpretors/advisors made in WP 3.