Study title

Abstract copyright UK Data Service and data collection copyright owner.To provide information on consumers' experience, knowledge and attitudes in relation to insurance policies of five different types. The types of policy covered are: 1. Life assurance policies 2. Endowment assurance policies 3. Home insurance (buildings) (Householders survey only) 4. Home insurance (contents) (Householders survey only) 5. Motor vehicle insuranceMain Topics: Attitudinal/Behavioural Questions a) How people have taken out their present policy(ies) b) Who advised them and what advice they were given c) Policy holders' awareness of specific clauses in their policies d) Problems that have arisen when making a claim on their policy e) Other difficulties members of the public have had to face in connection with insurance f) Attitudes of non-policy holders to each type of policy and the way in which they would obtain such a policy. Survey consists of 4 separate questionnaires. Variables common to all include: whether informant holds a policy or whether he/she has ever held a policy - if applicable; reason for no longer having one is given. If respondent has never considered taking out a policy, `reason' is stated and a record is made of how he/she would go about obtaining one should he/she so decide. Particulars of policy held: company with which policy is held; annual yearly premium on policy; method of payment (e.g. by Giro); whether paid by instalments; if so, frequency of payment is recorded; total sum assured on policy; date policy was taken out. Procedures followed when taking out policy: whether and by whom prompted to take out policy; objectives in taking out policy; decision stages involved in first taking out policy; from whom received advice (8 categories). There is a separate section on insurance brokers, where applicable. Knowledge of policy: particularly, cover of policy; facilities linked with policy (e.g. life insurance policy and mortgage facility); amount which would...