Study title

The Citizen Survey is conducted by the Public Management and eGovernment (Difi) and is one of the largest surveys of public administration in Norway. It will provide a better knowledge base for assessing the development of public services across sectors, and provide knowledge that can contribute to the further development of public enterprises in the long term. The population survey says something about how satisfied residents and users are with their municipality and with the large services / businesses in the administration. The results from the survey provide increased insight into users' perceptions of companies in the areas of education and culture, health, care and government agencies. Data was collected in 2010, 2013, 2015, 2017 and 2019.