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Summary information

Study title

Observational Study of Communication in Social Services Departments (Project INISS), 1975; Phase I

Creator

Wilson, T. D., University of Sheffield, Department of Information Studies

Study number / PID

1686 (UKDA)

10.5255/UKDA-SN-1686-1 (DOI)

Data access

Restricted

Series

Not available

Abstract

Abstract copyright UK Data Service and data collection copyright owner.


To obtain background knowledge of communication in social services departments as a pointer to information needs. <i>Structured observation</i> was the method employed, each <i>information event</i> being recorded on a partially pre-coded edge-notched card.
Main Topics:

Variables
Work role, whether or not line management responsibility was held, duration and locality of the event, direction or mode of communication (giving, receiving, etc.), role of the subject (using an expanded version of Mintzberg's managerial roles), channel of communication, person-to-person, or person-to-group, type of meeting, agency of other subject if not departmental, departmental staff, status of person relative to subject, form of written information involved, kind (legal, etc.) of written information involved, target group of communication, service involved.

Topics

Social welfare policy and systemsBusiness/industrial management and organisation

Keywords

COMMUNICATION PROCESSCOMMUNICATION RESEARCHWORKPLACE RELATIONSDISADVANTAGED GROUPSINFORMATION TRANSFERSOCIAL WELFARE ADMINISTRATIONSOCIAL WORKSOCIAL WORKERS

Methodology

Data collection period

01/10/1975

Country

England

Time dimension

Cross-sectional (one-time) study

Analysis unit

Administrative units (geographical/political)
National
Local authority employees
Social services departments

Universe

Local authority social services departments in England

Sampling procedure

Sampling was not employed. The departments were selected to represent different types of local authority: metropolitan county district, shire county and London borough. Five such departments were selected. Observational subjects were chosen to represent all staffing levels. 22 individuals were observed

Kind of data

Not available

Data collection mode

Face-to-face interview
Observation

Access

Publisher

UK Data Service

Publication year

1982

Terms of data access

The Data Collection is available to UK Data Service registered users subject to the End User Licence Agreement.

Commercial use of the data requires approval from the data owner or their nominee. The UK Data Service will contact you.

Related publications

  • Streatfield, D. and Wilson, T. (1980) You can observe a lot: : a study of information use in local authority social services departments [Research report], : University of Sheffield.
  • Streatfield, D. and Wilson, T. (1977) Information needs in local authority social services departments: : an interim report on Project INISS [Research report], .