Study title

Survey respondents were residents of the City of Tampere (Finland). Questions covered their access to WAP phones, PC, e-mail or Internet. WAP phone owners were asked what kind of public services they would like to use with their phone. Respondents with no Internet access were asked whether they would become users if access was provided. Internet users were asked about the location, frequency, duration and purpose of their Internet use, and type of connection at home (modem, ISDN, ADSL). One topic pertained to respondents' familiarity with the web site of Tampere. The city's www pages were rated. Opinions on what kind of information and online services respondents would like to find on the site were charted. Views were probed regarding locations in which the city should place PCs with free Internet access. Training needs regarding the use of computers or the Internet were studied. Background variables included respondent's sex, postal code area, age group, basic education, employment status and household composition.