Study title

Abstract copyright UK Data Service and data collection copyright owner.

The People's Panel was set up by the Government to find out what people think about how public services are delivered and how that delivery can be improved. The Panel will provide a ready resource for departments and public bodies wishing to conduct research, and will extend and encourage the constitution processes already being carried out.

The key objectives of this project were: understanding of what services are available; the role of the Government in providing services; trust in Government to deliver those services; lessons for the future in relating to the citizen; cost-effective means for future consultation - quantitative and qualitative; scope to address cross-sectoral issues.

'Telephone Wave 1' is the first follow-up wave of research on the People's Panel.

Main Topics:

The telephone questionnaire covered a wide range of topics including:
attitudes to `Care in the Community'; awareness of and attitudes to food safety issues; provision of smoke-free areas; cost and funding of local services, and different ways of participating in local decision-making; attitudes to local bus services; attitudes to train services; careers advice for young people; complaints handling in the public sector; awareness of regulatory bodies.