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Abstract copyright UK Data Service and data collection copyright owner.The Financial Services Culture Board (FSCB) was a not-for-profit membership body open to regulated financial services firms with operations in the UK. It existed to help raise standards of behaviour and competence in UK financial services organisations for the benefit of customers, clients and society as a whole.
The FSCB Annual Survey of Culture (2016-2022) gathered employee observations, perceptions and beliefs on culture, behaviour and competence at financial services organisations operating in the UK. It was an online survey of employees working at financial services organisations (predominantly banks and building societies) that were part of the FSCB’s membership. In total, from 2016 to 2022, more than 378,000 responses were received, with around 20 to 30 firms typically participating each year. The core component of the Survey consisted of 36 questions, each asked on a 5-point agreement scale. Each question corresponded to one of the nine characteristics of the FSCB Assessment Framework (honesty, respect, openness, accountability, competence, reliability, organisational and personal resilience, responsiveness, and shared purpose). Some questions also corresponded to one of three clusters: leadership, speaking up, and customer focus. With the exception of some small changes in 2017, the core components of the Survey were kept constant to allow progress to be tracked over time. The Survey explored additional themes that varied each year (e.g. speaking up and inclusion) through additional questions. The Survey also included demographic questions to allow the experiences and perceptions of different groups to be explored.
The datasets provide: a) the aggregated results of the Survey, applying a population-weighting approach based on the headcounts of participating firms; b) a breakdown of results to the Survey across different demographic groups; and c) the range of results across...
Terminology used is generally based on DDI controlled vocabularies: Time Method, Analysis Unit, Sampling Procedure and Mode of Collection, available at CESSDA Vocabulary Service.
Methodology
Data collection period
19/04/2016 - 25/06/2022
Country
United Kingdom
Time dimension
Repeated cross-sectional study
Analysis unit
Not available
Universe
Survey respondents are employees of financial services organisations in the UK that were part of the Financial Services Culture Board (FSCB) membership
Sampling procedure
See documentation for details
Kind of data
Numeric
Data collection mode
Not available
Access
Publisher
UK Data Service
Publication year
2023
Terms of data access
The Data Collection is available to UK Data Service registered users subject to the End User Licence Agreement.