Summary information

Study title

FSCB Annual Survey of Culture, 2016-2022

Creator

Financial Services Culture Board

Study number / PID

9080 (UKDA)

10.5255/UKDA-SN-9080-1 (DOI)

Data access

Restricted

Series

Not available

Abstract

Abstract copyright UK Data Service and data collection copyright owner.The Financial Services Culture Board (FSCB) was a not-for-profit membership body open to regulated financial services firms with operations in the UK. It existed to help raise standards of behaviour and competence in UK financial services organisations for the benefit of customers, clients and society as a whole. The FSCB Annual Survey of Culture (2016-2022) gathered employee observations, perceptions and beliefs on culture, behaviour and competence at financial services organisations operating in the UK. It was an online survey of employees working at financial services organisations (predominantly banks and building societies) that were part of the FSCB’s membership. In total, from 2016 to 2022, more than 378,000 responses were received, with around 20 to 30 firms typically participating each year. The core component of the Survey consisted of 36 questions, each asked on a 5-point agreement scale. Each question corresponded to one of the nine characteristics of the FSCB Assessment Framework (honesty, respect, openness, accountability, competence, reliability, organisational and personal resilience, responsiveness, and shared purpose). Some questions also corresponded to one of three clusters: leadership, speaking up, and customer focus. With the exception of some small changes in 2017, the core components of the Survey were kept constant to allow progress to be tracked over time. The Survey explored additional themes that varied each year (e.g. speaking up and inclusion) through additional questions. The Survey also included demographic questions to allow the experiences and perceptions of different groups to be explored. The datasets provide: a) the aggregated results of the Survey, applying a population-weighting approach based on the headcounts of participating firms; b) a breakdown of results to the Survey across different demographic groups; and c) the range of results across...
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Methodology

Data collection period

19/04/2016 - 25/06/2022

Country

United Kingdom

Time dimension

Repeated cross-sectional study

Analysis unit

Not available

Universe

Survey respondents are employees of financial services organisations in the UK that were part of the Financial Services Culture Board (FSCB) membership

Sampling procedure

See documentation for details

Kind of data

Numeric

Data collection mode

Not available

Access

Publisher

UK Data Service

Publication year

2023

Terms of data access

The Data Collection is available to UK Data Service registered users subject to the End User Licence Agreement.

Related publications

Not available