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<?xml-stylesheet type='text/xsl' href='/oai/static/oai2.xsl' ?><OAI-PMH xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/ http://www.openarchives.org/OAI/2.0/OAI-PMH.xsd">
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        <titlStmt>
          <titl xml:lang="en">Burgers tussen Wal en Schip</titl>
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    <citation>
      <titlStmt>
        <titl xml:lang="en">Burgers tussen Wal en Schip</titl>
        <IDNo xml:lang="en" agency="DOI">doi:10.17026/DANS-XU9-BQX2</IDNo><IDNo xml:lang="en" agency="DANS-KNAW">easy-dataset:61443</IDNo>
      </titlStmt>
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        <AuthEnty affiliation="Panteia" xml:lang="en">H.M.F.G.M. Faun
        </AuthEnty>
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      <prodStmt>
        <prodDate xml:lang="en">2015-05-31</prodDate>
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        <distrbtr xml:lang="en">DANS Data Station Social Sciences and Humanities</distrbtr>
        <distDate xml:lang="en" date="2015-06-02">2015-06-02</distDate>
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        <keyword xml:lang="en">Social Sciences</keyword><keyword xml:lang="en">ervaringen van burgers</keyword><keyword xml:lang="en">digitale dienstverlening</keyword><keyword xml:lang="en">overheid</keyword><keyword xml:lang="en">knelpunten</keyword><keyword xml:lang="en">verkeerde opslag persoonsgegevens</keyword><keyword xml:lang="en">gegevens</keyword><keyword xml:lang="en">fraude</keyword><keyword xml:lang="en">digitalisering overheid</keyword><keyword xml:lang="en">basisregistraties</keyword><keyword xml:lang="en">informatiefouten</keyword><keyword xml:lang="en">ict-fouten</keyword><keyword xml:lang="en">herstellen van fouten</keyword><keyword xml:lang="en">klantgerichtheid</keyword><keyword xml:lang="en">bedienen burger bij oplossen knelpunten</keyword><keyword xml:lang="en">verantwoordelijkheid nemen</keyword><keyword xml:lang="en">casemanager aanstellen</keyword><keyword xml:lang="en">identiteitsdiefstal</keyword><keyword xml:lang="en">gemeente</keyword><keyword xml:lang="en">belastingdienst</keyword><keyword xml:lang="en">duo</keyword>
      </subject>
      <abstract xml:lang="en">&lt;p&gt;Onderzoek naar de knelpunten die burgers ervaren bij de digitale dienstverlening door de overheid. De nadruk lag op het identificeren van fouten die ertoe leiden dat gegevens verkeerd geregistreerd komen te staan en de belemmeringen bij het herstellen van deze fouten.&lt;/p&gt;</abstract>
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