2026-05-01T15:22:12Z https://datacatalogue.cessda.eu/oai-pmh/v0/oai

a90e4a73351d5e1e2fb9eaac6816bcc1f073a8dbde3333ff8570b634415f036d 2025-10-01T03:59:07Z language:enopenaire_data

DDI2.5 XML CODEBOOK RECORD FOR STUDY NUMBER 5083 Jobcentre Plus Service Delivery Survey, 2003 508310.5255/UKDA-SN-5083-1 BMRB, Social Research <a href="https://www.nationalarchives.gov.uk/information-management/re-using-public-sector-information/uk-government-licensing-framework/crown-copyright/" target="_blank">© Crown copyright</a>. The use of these data is subject to the <a href="https://ukdataservice.ac.uk/app/uploads/cd137-enduserlicence.pdf" target="_blank">UK Data Service End User Licence Agreement</a>. Additional restrictions may also apply. Department for Work and Pensions UK Data Service 10 March 2005 ADULTSJOB HUNTINGJOB SEEKER'S ALLOWANCESOCIAL SECURITY BENEFITSMEETINGSINTERVIEWS (DATA COLLECTION)CHILDRENCHRONIC ILLNESSDEBILITATIVE ILLNESSHEALTHDISEASESEMPLOYMENTLANGUAGESLITERACYQUALIFICATIONSOCCUPATIONAL QUALIFICATIONSTRAINING COURSESUNEMPLOYMENTHOURS OF WORKFAMILY ENVIRONMENTADVICETELEPHONE HELP LINESGOVERNMENT ORGANIZATIONSSOCIAL SERVICESAPPLICATION FOR EMPLOYMENTPERFORMANCEPERSONAL CONTACTPERSONAL IDENTIFICATION DOCUMENTSFINANCIAL ADVICEPROFESSIONAL STANDARDSPERSONNELATTITUDESEMPLOYMENT HISTORYSOCIAL SUPPORTSATISFACTIONEMPLOYMENT PROGRAMMESEMPLOYMENT OPPORTUNITIESEDUCATIONAL OPPORTUNITIESSOCIAL PROBLEMSCHILD CAREAGEGENDERMARITAL STATUSETHNIC GROUPSNUMERACYPUBLIC SERVICESEDUCATIONAL BACKGROUND Specific social services: use and availabilityUnemployment Abstract copyright UK Data Service and data collection copyright owner.This research comprised a quantitative survey of Jobcentre customers, examining their perceptions of the Jobcentre Plus service. The aim of the research was to obtain customers' views and experiences of various aspects of the service provided by both Pathfinder offices and those offices in the second stage of the national roll-out of Jobcentre Plus. A particular focus of the research was to assess whether customers receive and understand the work-focused message (particularly non-Jobseeker customers), and to explore its impact on their actions and attitudes. Specific objectives of the research were to examine customers' views and experience of: <li>the 'First Contact' meeting (including whether a clear understanding of the process and their requirements were imparted);</li> <li>the 'Financial Assessor' meeting (including content of the discussion and usefulness of the meeting);</li> <li>the initial mandatory 'Work-Focused Interview' (WFI) (including the suitability of its timing, the extent and nature of the work-focused discussion, the usefulness of the WFI and the impact on customers’ attitudes and understanding of the system);</li> <li>subsequent contact with Jobcentre Plus, during the months following the customer's initial WFI.</li> <li> The research also aimed to assess customers' perceptions of the impact of the Jobcentre Plus process (including whether the service changed their attitudes/confidence towards job search); and</li> <li>customers' views on the environment of the Jobcentre Plus office. Main Topics: Topics covered include: demographic characteristics, economic activity and circumstances surrounding claim, 'First Contact' meeting with the Jobcentre and perceptions of service, decisions made following Jobcentre meetings, the Work-Focused Interview, whether training or education arranged, health issues and help offered, benefits and advice received, and whether respondent had or planned any further contact with their Jobcentre Personal Adviser. The structure of the data file is as follows: 1147 variables are taken directly from the questionnaire (all variable names begin with 'q') as well as 22 raw versions of numeric questionnaire variables (all variable names begin with 'r'). There are 47 derived variables (all variable names begin with 'b'), three sample variables and one weighting variable. September 2003 - December 200301 September 200301 December 2003 Great Britain IndividualsNational Adults in Great Britain who made a new claim for Incapacity Benefit, Income Support or Jobseeker’s Allowance, and had attended a meeting at a Jobcentre Plus office about this claim between April and June 2003, and those who made a new claim for Carer's Allowance and had attended a meeting about this claim between March and June 2003. Numeric Cross-sectional (one-time) study Simple random sampleOne-stage cluster sampleThe sample was limited by availability, and sampling was broken down by client group. All carers were selected. Lone parents and sick/disabled claimants were selected using simple random sampling and Jobseekers (of whom there were far more) were selected using cluster sampling. Face-to-face interviewCAPI was used The Data Collection is available to UK Data Service registered users subject to the <a href="https://ukdataservice.ac.uk/app/uploads/cd137-enduserlicence.pdf" target="_blank">End User Licence Agreement</a>. See <restrctn> https://oai.ukdataservice.ac.uk:8443/oai/provider 5083 2024-11-28T07:25:40Z ddi:codebook:2_5