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        <titl xml:lang="en">Communication error management in law enforcement interactions: A receiver's perspective</titl>
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        <AuthEnty affiliation="University of Twente" xml:lang="en">M.S.D. Oostinga
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        <distrbtr xml:lang="en">DANS Data Station Social Sciences and Humanities</distrbtr><distrbtr xml:lang="en">University of Twente</distrbtr>
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      <abstract xml:lang="en">&lt;p&gt;Two experiments explore the effect of law enforcement officers’ communication errors and their response strategies on a suspect’s trust in the officer; established rapport and hostility; and, the amount and quality of information shared. Students were questioned online by an exam board member about exam fraud (Nstudy1 = 188) or by a police negotiator after they had stolen money and barricaded themselves (Nstudy2 = 184). Unknown to participants, the online utterances of the law enforcement officer were pre-programmed to randomly assign them to a condition in a 2(Error: factual, judgment) x 3(Response: contradict, apologize, accept) factorial design, or to control where no error was made.&lt;/p&gt;</abstract><abstract xml:lang="en">Modified: 2017-01-17</abstract>
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