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42471262320e940f046481bfd941375518ae6b4069352f4ae55b572a2c9080fc 2026-06-02T15:20:22Z language:enopenaire_data

DDI2.5 XML CODEBOOK RECORD FOR STUDY NUMBER 7880 Rolling Out the Police Single Non-Emergency Number (101): Qualitative Research into the Public and Practitioners' Views, 2012 788010.5255/UKDA-SN-7880-1 Ecorys Home Office <a href="https://www.nationalarchives.gov.uk/information-management/re-using-public-sector-information/uk-government-licensing-framework/crown-copyright/" target="_blank">© Crown copyright</a>. The use of these data is subject to the <a href="https://ukdataservice.ac.uk/app/uploads/cd137-enduserlicence.pdf" target="_blank">UK Data Service End User Licence Agreement</a>. Additional restrictions may also apply. Home Office UK Data Service 15 March 2016 POLICE FORCESPOLICE PERSONNELPOLICE SERVICESPOLICE-COMMUNITY RELATIONSHIPSATISFACTION WITH SERVICESPERCEPTIONATTITUDESCRIMES AGAINST PERSONSROBBERYBURGLARYTHEFTDRINKING OFFENCESALCOHOL-RELATED CRIMEYOUTH CRIMEJUVENILE DELINQUENCYCRIMINAL DAMAGEDRUG TRAFFICKINGCRIMES AGAINST PROPERTYYOUTH GANGSINTERPERSONAL CONFLICTTELEPHONE HELP LINES Crime and law enforcementSocial behaviour and attitudes <P>Abstract copyright UK Data Service and data collection copyright owner.</P>In 2010, the Government set out its commitment to establish a national non-emergency police number for England and Wales which would provide a single, memorable non-emergency number for contacting the police (101). <br> <br> This study reviewed the extent to which the 101 service was operating as intended in some of the first forces to implement 101. The study also examined call handling of non-emergency incidents more generally, including public perceptions and expectations of how non-emergency incidents should be dealt with. <br> <br> Interviews with national and local stakeholders as well as members of the public who had used the 101 service were undertaken. These were supplemented by focus groups with the public to understand wider attitudes to contacting the police.<br> <br><B>Main Topics</B>:<BR>The main topics covered by this study include the following: <ul><li>implementation of the single non-emergency number for contacting the police (101);<br> <li>call handling of non-emergency incidents; <br> <li>public perceptions and expectations of how non-emergency incidents should be dealt with; <br> <li>views of national, local stakeholders and members of the public who had used the 101 service; <br> <li>public attitudes to contacting the police.</ul> July 2011 - October 201101 July 201101 October 2011 England South East England IndividualsGroupsInstitutions/organisationsSubnational 27 local area interviews with police staff from Essex, Hertfordshire and the Metropolitan police; 41 interviews with users of the 101 service (only 39 can be accessed); 6 focus groups with 60 members of the public in the three areas. Text Cross-sectional (one-time) study Purposive selection/case studiesVolunteer sample Face-to-face interviewFocus groupAudio recording <p>The Data Collection is available to UK Data Service registered users subject to the <a href="https://ukdataservice.ac.uk/app/uploads/cd137-enduserlicence.pdf" target="_blank">End User Licence Agreement</a>.</p><p>Use of the data requires approval from the data owner or their nominee.</p> See <restrctn> https://oai.ukdataservice.ac.uk:8443/oai/provider 7880 2024-11-28T07:31:04Z ddi:codebook:2_5