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DDI2.5 XML CODEBOOK RECORD FOR STUDY NUMBER 7084 Metropolitan Police Service User Satisfaction Survey, 2005/06-2017/18 708410.5255/UKDA-SN-7084-5 Metropolitan Police Service, Strategy and Performance Mayor's Office for Policing and Crime Copyright Metropolitan Police Service Metropolitan Police Service UK Data Service 16 August 2012 NEIGHBOURHOODSATTITUDESPOLICE SERVICESCRIME AND SECURITYFEAR OF CRIMECRIME VICTIMSCRIMINAL LAWOFFENCESLAW ENFORCEMENTCRIMINAL JUSTICE SYSTEMPEACEFUL COEXISTENCEPOLICINGPOLICE CORRUPTIONPOLICE-COMMUNITY RELATIONSHIPPOLICE PERSONNELAGEGENDERRELIGIOUS AFFILIATIONETHNIC GROUPSHOUSEHOLDSDEBILITATIVE ILLNESSSOCIO-ECONOMIC STATUSMARITAL STATUSSEXUALITYDISCRIMINATIONINJURIESROAD ACCIDENTSINFORMATION NEEDSCRIMINAL COURTSLEGAL PROCEDUREBURGLARYASSAULTTHEFTDISCRIMINATION AGAINST HOMOSEXUALSRACIAL DISCRIMINATIONSATISFACTION WITH SERVICESDISABILITIESENGLISH (LANGUAGE)NEWSPAPER READERSHIPPLACE OF BIRTHECONOMIC ACTIVITY Consumption and consumer behaviourCrime and law enforcement Abstract copyright UK Data Service and data collection copyright owner.January 2019: These data have been temporarily withdrawn while the depositor conducts a review of governance around data sharing and publication. The Metropolitan Police Service User Satisfaction Survey (MPS USS) (formerly known as the Crime Victim Survey) is a corporate survey tool used to measure crime victims' satisfaction with a specific instance of their contact with police. The survey covers the process from initial contact with police, through to police action and follow-up, whilst considering police treatment throughout the process. These elements feed into the main measure of 'Overall Satisfaction', and the results feed into the 'Citizen Focus' domain of Home Office measures. The Overall Satisfaction measure is further explored in order to monitor difference in satisfaction between white and black and minority ethnic (BME) groups, as well as victims of racist incidents. The results are gathered through telephone interviews with c. 18,000 victims a year, by an external market research company on behalf of the MPS. Victims are interviewed 6-12 weeks after they have reported the crime, and interviewing takes place throughout the year. The file currently includes data from 32 quarters between 2005/6 and 2017/18, though the documentation largely covers 2011 onwards. The sample includes victims of burglary, violent crime, vehicle crime, racially-motivated and homophobic crime, between the ages of 16 to 85 years. It excludes victims of domestic violence, serious assaults and sexual offences. Road Traffic Collision victims have not been surveyed since the fiscal year 2012-13. The USS data is reported quarterly within the MPS, and is also provided to the Home Office and Her Majesty's Inspectorate of Constabulary (HMIC). Another MPS survey series, the Metropolitan Police Public Attitudes Surveys, is held at the UK Data Archive under SN 7048. Latest edition information: For the fifth edition (June 2018) data for Quarters 49-52 were added, extending the study coverage to 2017/18. Main Topics: The questionnaire covers police response to the incident report; subsequent police actions and follow-up; victims' perceptions of their treatment by the police, overall satisfaction/dissatisfaction with the service received; respondent demographics. April 2005 - March 201801 April 200501 March 2018 England Greater London IndividualsSubnational Victims of certain crimes who were service users of the Metropolitan Police Service, during 2005-2018. Numeric Repeated cross-sectional study Multi-stage stratified random sampleSee documentation for details. Telephone interview The Data Collection is available to UK Data Service registered users subject to the <a href="https://ukdataservice.ac.uk/app/uploads/cd137-enduserlicence.pdf" target="_blank">End User Licence Agreement</a>.Commercial use of the data requires approval from the data owner or their nominee. The UK Data Service will contact you. See <restrctn> https://oai.ukdataservice.ac.uk:8443/oai/provider 7084 2024-11-28T07:29:21Z ddi:codebook:2_5